AI Application Specialist

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

About the role:

As an AI Application Specialist, you will spearhead the technical execution of 3Shape’s After Sales AI Strategy, transforming how we support thousands of dental clinics worldwide. You will bridge the gap between business needs and technical implementation, working closely with the AI Business Owner to design and build high-impact solutions. This is a role for a builder who wants a seat at the table. Beyond execution, you can also play an active role in shaping our AI strategy, directly influencing how we adopt and scale next-gen AI paradigms.

Your key responsibilities will be:

• AI Integration: Lead the integration of external AI tools, ensuring every solution delivers measurable business impact.
• Agentic Systems: Design, test, and productionize sophisticated chat and voice agents featuring LLM reasoning and TTS integration.
• Scalable Automation: Architect workflows that streamline operations and drive efficiency across the organization.
• End-to-End Ownership: Take full accountability for the lifecycle of a product from initial concept and design to production and maintenance.
• Enablement: Empower internal teams by providing the training needed to maximize the adoption of custom AI solutions.
   

Your profile
What we are hoping you have/are:

Education & Experience:

• 2–4 years of experience in Software Engineering or AI/ML development, with a deep understanding of how to build and maintain scalable systems.
• Proven end-to-end solution ownership. You have a track record of shipping and supporting AI solutions in production.
   

Technical Skills:

• Agentic AI Stack: Deep hands-on experience with Agentic Systems, prompt engineering, tool-use (function calling), and RAG/knowledge-base integration. Knowledge of MCP server protocols would be a plus.
• Engineering: Strong Python skills (FastAPI/Flask). Experience in other coding languages would be a plus.
• Tooling: Familiarity with CX platforms (Genesys), Data environments (Databricks/Palantir), or Voice synthesis (ElevenLabs) would be a plus.
   

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.