Customer Support Specialist (English)

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a responsible Customer Support Specialist who will implement, develop, and maintain high-quality service standards for our customers.

Work schedule:

• 4 working shifts per week, including 1 mandatory night shift;
• morning shift: 7:00-16:00; day shift: 15:00-00:00; night shift: 23:00-8:00. Kyiv time.

You will:

• Communicate with users, work with feedback and complaints via calls, tickets and email;
• Advise customers on the company’s products, their functionality, and usage;
• Handle card declines, payment issues, urgent card support for traveling HNWI;
• Provide empathetic and attentive service to meet the needs of our users.

About you:

• You speak English at an B2-С1 level with strong written and verbal communication skills;
• You have experience with CRM systems;
• You have 1+ year of experience in Customer Support.
• You have excellent communication abilities and can handle customer complaints politely, professionally, and promptly;
• You can work both independently and as part of various teams;
• You are attentive, persistent, and solution-oriented;
• You are flexible with your schedule (night shifts and weekend work may be required);
• You have a strong work ethic and adapt quickly to changes in a dynamic business environment.

Working at EverHelp means:

• The opportunity to join a Ukrainian company and contribute to the economy of our country;
• 20+ vacation days and unlimited sick leave;
• Medical insurance and +10 additional Healthcare days to restore your well-being and energy;
• The possibility to work fully remotely;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team;
• Clear opportunities for career growth into leadership roles: 32% of our employees moved into new positions during their first year at the company, and 86% of our Team Leads started as agents;
• Corporate discounts on gym memberships and a wide range of non-sports services.