VIP Supervisor

We are looking for an experienced Supervisor for the VIP Account Managers team who can ensure smooth workflows, timely task execution, and a high level of customer service.

Key Responsibilities

Oversee daily tasks, checklists, and team discipline.
Monitor Power BI metrics and key indicators (Deposit, In/Out%, GGR, TO, BR%).
Handle escalations and complex client cases.
Review and compile decade and monthly reports.
Cooperate with QA to ensure correct tone of communication with clients.
Break down team tasks into stages and control their execution.
Conduct team meetings, analyze cases, and identify growth points.
Support the Team Lead with strategic tasks and initiatives.

Communication & Interaction

Share updates and explanations in team channels.
Hold 1:1 meetings, track KPIs, and participate in bonus calculations.
Assist new employees during onboarding and engage the team in activities (tournaments, campaigns, gifts).
Monitor player development by segments.

 Main Goal
Ensure clear, calm, and effective team performance while maintaining quality, engagement, and a positive atmosphere.

We offer:

Remote work from anywhere in the world.
A friendly atmosphere and people who love what they do.
Managers who invest in team development.
20 working days of vacation, 5 days off, and sick leave compensation.