Customer Support Specialist (Spanish, Italian, English)

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a responsible Customer Support Specialist (Spanish, Italian, English) who will implement, develop, and maintain high-quality service standards for our customers.

Work schedule:

• from 08:00 AM to 05:00 PM CET;
• OR from 10:00 AM to 07:00 PM CET.

You will:

• Communicate with users, work with feedback and complaints via phone, tickets and email;
• Resolving support requests while meeting SLA and quality standards;
• Provide empathetic and attentive service to meet the needs of our users;
• Escalating complex cases to mentors or team leads when necessary.

About you:

• English proficiency at B2+ level, Spanish at C1 level, and Italian at C1 level;
• You have experience with Zendesk;
• You have 6+ months of experience in Customer Support.
• You have excellent communication abilities and can handle customer complaints politely, professionally, and promptly;
• You can work both independently and as part of various teams;
• You are attentive, persistent, and solution-oriented;
• You have a strong work ethic and adapt quickly to changes in a dynamic business environment.

Working at EverHelp means:

• The opportunity to join a Ukrainian company and contribute to the economy of our country;
• 20+ vacation days and 10 sick leave;
• The possibility to work fully remotely;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team;
• Clear opportunities for career growth into leadership roles: 32% of our employees moved into new positions during their first year at the company, and 86% of our Team Leads started as agents.

Send us your CV and join EverHelp.