Customer Support (Account Manager)

About LimTC © Limitless Technology Consultants LLC:

LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow, and we grow together with them. We build long-term collaborations where every team member plays a meaningful role. From tackling business challenges to managing operations end-to-end, we take ownership and deliver real value. At LimTC, you’re not just a resource — you’re part of a trusted, heard, and empowered team. We believe in ideas, initiative, and professional growth. Whether working with clients or building internal solutions, your voice matters here. Join us and be part of a company where your work makes a difference every day.

Key Functions:

• Provide daily customer and technical support for the web application, responding to inquiries via phone, chat, and email.
• Test the web application functionality after updates, identifying and reporting bugs or inconsistencies.
• Handle 10–20 client calls per week and ensure timely responses across all communication channels (calls within 1 min, chats within 2 min, emails within 24 hours).
• Support clients through product training sessions and assist during live or on-site demos when required (all international travel expenses covered).
• Collaborate with the client and internal team to ensure smooth communication and process alignment.
• Ensure compliance with operational standards, internal policies, and GDPR.
• Identify opportunities to improve service processes and contribute to the creation of onboarding or knowledge base materials.
• Proactively manage personal development and reach out to the Team Lead for training support when needed.

Required Experience / Characteristics:

• Previous experience in customer support or technical assistance roles.
• Excellent spoken and written English.
• High attention to detail and accuracy in both communication and documentation.
• Strong organizational and problem-solving skills.
• Proactive and self-motivated individual with the ability to work independently.
• Basic technical understanding of web applications and CRMs (experience with Zendesk, Pipedrive — a plus).
• Experience with financial systems or terminology (invoices, PO numbers) is a strong advantage.
• Willingness to travel abroad for client training sessions (expenses covered).

Working hours:

9 AM — 6 PM, Monday to Friday.

Benefits:

• Work in a dynamic environment with native English speakers
• 100% remote position
• Ukrainian Holiday coverage
• 18 paid vacation days
• Equipment provided
• A chance to grow within an innovative international IT project
• Opportunity to contribute directly to the product, share ideas, and apply creativity
• Fully covered international business trips
• Work with amazing, talented teammates in a friendly and supportive environment