Help Desk Specialist

We are looking for a Help Desk Specialist specialist for our client.

Requirements

• At least 1 year of experience as a SysAdmin or Help Desk Specialist;
• Understanding of how IT services work (Google Workspace, ClickUp, CRM);
• Ability to structure information and document processes;
• High level of self-organization and responsibility;
• Quick reaction, analytical thinking, attention to detail;
• Basic technical skills (account setup, working with VPN, browsers, antivirus tools).

Responsibilities

• Receive and process employee requests through all channels (chat, task system) within established deadlines;
• Log all actions in ClickUp or another tracking system;
• Monitor recurring incidents and identify process bottlenecks;
• Create mini-guides and instructions enabling employees to resolve simple tasks independently;
• Automate typical processes (account creation, access management, basic configurations);
• Improve the user experience for employees working with IT services;
• Optimize IT tool expenses and search for more efficient solutions;
• Purchase domains and proxies;
• Administer domains;
• Deploy websites;
• Perform other tasks assigned by the manager related to supporting operational processes.