Customer Support Representative (English)

Genesis is an international IT company providing a full spectrum of services.
With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

About the vacancy:
We are currently looking for a Customer Support Specialist with English proficiency (B2+) for a full-time position on one of the projects within the Genesis ecosystem.

The cooperation format is a 6-month contract with the possibility of extension.

Work schedule:
5 working shifts per week, Monday–Friday, from 10:00 to 19:00 Kyiv time.

Responsibilities include:

• handling incoming customer inquiries and providing comprehensive responses;
• effectively resolving various issues, including subscription cancellations, refunds, unauthorized transactions, and general questions;
• collaborating with the team to maintain efficient processes and provide mutual support.
  
  Why EverHelp
• Opportunity to join a Ukrainian company and contribute to the country’s economic stability
• 20+ days of paid vacation and unlimited sick leave
• Medical insurance + 10 additional Healthcare Days for recovery and wellbeing
• Fully remote work
• A professional team ready to share expertise, internal communities, and team activities for continuous learning and growth
• Real career development:
  • 32% of our team members changed roles within their first year
  • 86% of our Team Leads are former support agents
• Corporate discounts on gym memberships and a wide range of wellness services