Applications and Platform Support Specialist

PwC is a network of over 370,000 employees in 149 countries focused on providing the highest quality services in the areas of audit, tax advisory, consulting and technology development.

What we offer:

-Official employment;

-Remote work opportunity;

-Annual performance and grade review;

-A Dream team of experienced colleagues and high-class specialists;

-Language courses (English & Polish languages);

-Soft skills development;

-Personal development plan and career coach;

-Corporate events and team-buildings.

Job Description:

Our Applications and Platform Support team is looking for an experienced IT application custodian to join our supporting team.  

This team provides mission-critical IT support services to key business applications and systems. As a member of our team, you will participate in administrating a wide variety of complex applications and systems to ensure the highest levels of service and availability to PwC clients. 

Key responsibilities: 

• Provide advanced technical support for application issues escalated from Level 1 support. 
• Diagnose and resolve complex incidents, ensuring minimal downtime and high customer satisfaction. 
• Collaborate with other IT teams or 3rd party vendors to troubleshoot and resolve applications issues 
• Maintain and update documentation for processes, troubleshooting steps, and knowledge base articles. 
• Ensure compliance with security policies and best practices during all support activities. 
• Actively participate in meetings with business owners to gather new application requirements, discuss existing issues, and identify opportunities for service improvements. 
• Following ITIL Standards 

Requirements and skills: 

• At least 2 years or professional experience in Level 1 IT support 
• Professional knowledge of the English language (at least at a B2 level). 
• Team player with strong interpersonal, communication, and project management skills. 
• Possesses strong problem-solving and analytical skills. 
• Open minded, self driven, eager to learn new technologies and put newly acquired knowledge into practice   
• Exceptional collaborative and communication skills 

Nice to have: 

• ITIL Foundation Certification 
• Microsoft Azure administration experience 
• Level 2 application support experience 
• Experience with ServiceNow 

Ready for the challenge? Send your resume and join the team that shapes the future!

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