Head of VIP $$$$ Offline

Responsibilities:

• Develop and implement strategies for attracting, retaining, and growing VIP clients.
• Build an effective system for segmenting and supporting players.
• Create personalized offers, promotions, and bonus programs for the VIP segment.
• Build and manage the VIP department: hiring, training, motivating, and supervising managers.
• Work with analytics: regularly analyze customer activity, ARPU, LTV, Churn Rate, deposit depth, and other key metrics.
• Collaborate with marketing, product, and finance teams to coordinate campaigns and offers.
• Organize and oversee online and offline events for VIP players.
• Ensure a high level of 24/7 customer service.

Requirements:

• At least 3 years of experience in a similar position as Head of VIP Retention in an online casino.
• Deep understanding of VIP client psychology and motivation.
• Experience in building and managing a team.
• Strong analytical skills, ability to work with data and make data-driven decisions.

Conditions:

• Fully remote work format.
• 18 working days of vacation, 5 sick days, 2 day-offs, paid sick leave.
• Holiday gifts.
• Individual development bonus.