Junior Account Manager / Resource Manager to $600

About the role:

We are looking for a proactive and detail-oriented Junior Account Manager / Resource Manager to support our client accounts and internal delivery teams. This role is ideal for someone early in their career who is passionate about client communication, operations, and team coordination. You will help manage day-to-day client requests, support resource planning, and ensure smooth collaboration across multiple projects.

You will work closely with Head of Delivery, Project Managers, and HR teams to ensure accounts run efficiently and clients receive high-quality service.

Responsibilities:

• Account Management
  • Act as a supporting point of contact for assigned clients.
  • Assist in handling client requests, gathering feedback, and preparing updates.
  • Participate in regular account status meetings and document key notes/actions.
  • Support the creation of reports, presentations, and performance summaries.
  • Monitor client satisfaction and escalate issues proactively.
• Resource Management
  • Help maintain and update the resource allocation plan across all active projects.
  • Track team availability, load, and upcoming resource needs.
  • Assist in coordinating new resource requests with recruitment and HR.
  • Follow up with delivery teams to validate actual hours, billing details, and timesheets.
  • Maintain up-to-date information about employee availability, vacations, and bench.
• Operational Support
  • Prepare and update internal documentation and dashboards.
  • Support onboarding of new team members (access setup, introductions, documentation).
  • Help track risks, dependencies, and action items related to resource planning.

Will be a plus:

• Experience working with delivery teams or PMO.
• Knowledge of resource planning or workload management.
• Experience with CRM tools or reporting dashboards.

• Basic understanding of contracts (SoW, MSA) and invoicing.

   

Requirements:

• 0.5–1.5 years of experience in Account Management, Coordination, Project Support, HR/Recruitment, or similar roles.
• Strong communication and client-facing skills.
• Basic understanding of IT outsourcing or software development processes is a plus.
• Solid organizational skills and attention to detail.
• Ability to work with spreadsheets (Google Sheets, Excel) and management tools (Jira, Notion).
• Upper-Intermediate English (both written and spoken).
• Proactive attitude and willingness to learn and grow quickly.

We offer:

• 20 working days of paid vacation per year;
• Official holidays of Ukraine – days off;
• Modern equipment for work;
• Corporate events;
• External and internal training: conferences, professional events, courses, TechTalks;
• English speaking club.