CS Technical Engineer

About This Role

We’re hiring a Customer-Facing Technical Engineer who blends technical problem-solving, Shopify ecosystem expertise, and strong communication. If you’re comfortable digging into JavaScript and CSS, translating complex issues into plain English, working directly with e-commerce merchants, and collaborating with CS and product, you’ll fit right in. This role is positioned at the intersection of engineering, customer success, and merchant growth.

What You’ll Own

• Serve as the technical point of contact for merchants
• Troubleshoot issues related to theme conflicts, app integrations, Shopify APIs, performance, and data behavior
• Translate technical issues into clear, actionable steps for merchants
• Collaborate with Product and Engineering to escalate bugs, validate fixes, and relay outcomes
• Identify upsell or expansion opportunities based on technical conversations
• Create and maintain technical documentation, playbooks, and repeatable workflows

What You Bring

• 2 to 5 years in a customer-facing technical role (Solutions Engineer, Technical Support, Technical Success, etc.)
• Hands-on experience with HTML, CSS, JavaScript, or Shopify theme customization
• Strong understanding of the Shopify ecosystem, including:
  • Liquid themes
  • Checkout behaviour
  • Store configuration and customization
• Experience working directly with e-commerce merchants or SaaS e-commerce tools
• A collaborative mindset and willingness to own problems end to end

Bonus Points 

• Familiarity with Shopify Plus environments and high-volume merchant needs
• Experience with SQL and browser developer tools
• Exposure to CRO or revenue optimization tools

Why Join Amplify

• Fully remote role
• Work directly with founders, product, and success teams on high-impact merchant problems
• Tight-knit team that values speed, clarity, and accountability
• Minimal red tape; if you see a solution, you can build or propose it
• Competitive compensation and the opportunity to shape our technical playbooks as we scale