Call Center Specialist

Real People. Real Impact. One Crazy-Good Team.
Let’s Start With a Hello

We’re looking for a Call Center Specialist who speaks both English and Portuguese, knows how to connect with people, and isn’t afraid of high-volume outreach. If you’re experienced in making calls, handling objections, and (bonus!) know the gambling/betting space — welcome aboard.

Who We Are

We’re an international iGaming company scaling fast across global markets. Our team believes in speed, clarity, and human connection. We don’t just call leads — we build relationships and guide players through the first steps of their journey.

Our culture?
Fast-paced and efficient.
People-centered and proactive.
Built on results, not scripts.
Supportive, goal-driven, and always human.

What You’ll Be Doing (Call Center Specialist – EN/PT)

● Conducting outbound calls to users, leads, and warm databases.
● Supporting users with onboarding questions, bonuses, and basic navigation.
● Building trust and converting conversations into engagement.
● Maintaining high call volumes with clear communication and professionalism.
● Logging feedback, outcomes, and user insights for continuous optimization.
● Collaborating with CRM, support, and marketing teams for alignment.

What Makes You a Great Fit

● 6+ months of experience in outbound calling, telesales, or user support.
● Fluent in Portuguese and English (spoken and written).
● Confident communicator who thrives in live conversation.
● Bonus: experience in gambling / betting / iGaming.
● Resilient, proactive, and fast on your feet.
● Comfortable working with scripts, but not tied to them — you adapt and connect.
● Focused on results and respectful communication.

What’s In It for You

● High-volume role in a fast-scaling international brand.
● 100% remote format.
● Full-time, 2/2 schedule (flexible start time possible).
● Competitive salary — discussed at interview stage.
● Real impact, clear KPIs, and space to grow within the support/retention team.
● Collaborative team culture with fast feedback loops and strong support.

Let’s Wrap It Up

If your headset is ready, your voice is confident, and you know how to turn a cold contact into a warm conversation — this is your next move.
Let’s talk.