Middle CRM Specialist

Hi there!We’re excited to introduce you to Softsich — a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands our presence in global markets.

We’re looking for a Middle CRM Specialist — a proactive and detail-oriented professional who will take ownership of multi-projects CRM communications and help us drive engagement, retention, and revenue through smart cross-sale strategies. If you thrive in a fast-paced environment, love analyzing user behavior, and know how to turn data into personalized communication flows — this role is for you!
 

Your main responsibilities:

• Execute multi-projects communications with audience segmentation and personalization.
• Coordinate with copywriters, designers, and analysts for campaign materials and stats collection.
• Plan and execute A/B tests, track the impact, and quickly apply the learnings.
• Plan and run multi-channel communications (email, push, in-app, SMS, pop-up).
• Set up trigger-based CRM flows.
• Analyze campaign performance and effectiveness (ROMI, retention, etc.).
• Conduct competitor and market research.
   

What we expect from you:

• Experience with email marketing, SMS, web-push, and pop-ups.
• Strong knowledge of CRM systems (Customer.io or similar).
• Hands-on experience creating bonuses, campaign logic, and promo flows in a gaming product.
• Ability to analyze performance metrics and make data-driven decisions.
• Experience in launching trigger chains (ranks, emails), understanding the logic of building communications and their implementation.
• Experience with SoftSwiss (SS) will be an advantage.
• Autonomy — ability to perform tasks independently without constant supervision.
• Proactivity & initiative — willingness to offer new ideas, actions, and approaches.
   

What we offer:

• Competitive salary.
• Remote work format or offices in Kyiv and Warsaw.
• Flexible working hours.
• Friendly, supportive team culture with open communication.
• 24 working days of paid annual vacation.
• Paid sick leaves.
• Compensation for conferences and business trips.
• Birthday greetings :)
• Online and offline team buildings, corporate events.
   

📩 Got the experience, energy, and vision to make CRM more effective?
We’ve got the space, resources, and a team to back you up — come join us!