Contact Center Supervisor to $3000

#vacancy #Contact Center Supervisor #Cyprus

📍 Office in Paphos, on-site only

💶 Salary: €2500

🇺🇦 Ukrainian candidate preferred

We are looking for a strong, people-oriented, and motivating Contact Center Supervisor who can keep the team aligned, develop agents, and maintain a high level of service quality.

Your Responsibilities

 • Monitor operator performance: discipline, quality, script adherence.

 • Conduct quick briefings and provide daily team support.

 • Listen to calls and provide constructive feedback.

 • Train newcomers and develop existing operators.

 • Monitor KPIs: SLA, response speed, conversion, quality.

 • Manage schedules, tasks, and workload distribution.

 • Handle complex or escalated customer cases.

 • Prepare short shift and performance reports.

Who You Are

 • Experience as a supervisor or senior operator (6–12 months preferred).

 • Able to manage a team and maintain discipline.

 • Analytical and confident with spreadsheets.

 • Stress-resistant, tactful, and strong in communication.

 • Initiative-driven, flexible, and responsible.

Nice to Have

 • Experience in financial services, lending, or sales.

 • Skills in coaching or conducting mini-trainings.

 • Understanding of contact center logic and workflows.

We Offer

 • Real growth opportunities up to a department lead.

 • Clear processes and consistent HR support.