Customer Success

SpeedSize, a revolutionary Israeli-American deep-tech company specializing in AI image and video optimization, is looking for a Customer Success Manager (CSM) to help expand customer value and ensure successful long-term adoption of our technology.

We develop cutting-edge solutions that enable eCommerce and enterprise brands to dramatically improve website performance, visual quality, and conversions through advanced AI processing.

Responsibilities 

As a Customer Success Manager at SpeedSize, you will:

- Manage the onboarding process for new customers: understand their Desired Outcomes and turn them into clear implementation steps that deliver measurable value.

- Support customers with platform usage.

- Act as a trusted advisor, helping clients maximize value from the SpeedSize technology.

- Collaborate closely with internal teams (Solutions Engineers / Technical Support, Sales, Finance) to ensure smooth execution of all customer-related activities.

- Handle non-technical customer requests and maintain clear communication across all stakeholders.

- Build and maintain strong customer relationships by driving engagement, satisfaction and successful long-term retention.

- Provide customer insights and feedback to the product team to improve functionality and enhance user experience.

Requirements:

- 3+ years of experience in Customer Success, Account Management, or Support roles in a SaaS company

- Proven client-facing experience in a global fast-paced environment

- Strong communication, presentation, and relationship-building skills

- Excellent written and verbal English (C1–C2)

- Strong organizational skills, time management, and attention to detail

- Analytical mindset, problem-solving strength, and a proactive approach

- Highly motivated, results-oriented, fast learner, open-minded

Nice to Have

- Technical/cloud experience and/or certifications

- Experience working with enterprise clients