ITSM Engineer

Hi there!

We’re excited to introduce you to Softsich - a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands its presence in global markets.
 

We are looking for an ITSM Engineer / System Administrator to manage our internal SaaS ecosystem, cloud services, and corporate network infrastructure. The role includes user lifecycle management, IT support, administration of Google Workspace / Atlassian / Slack, maintaining hardware and license inventory, and supporting cloud platforms (AWS, GCP, DigitalOcean).

 

Key Responsibilities

• User & Access Management
• Handle requests and incidents via HelpDesk
• Provide remote technical support (Anydesk, TeamViewer, etc)
• Prepare and update IT documentation and user instructions
• Manage corporate SaaS platforms: configuration, integrations, automations
• Support and manage Cloud environments (AWS, GCP, DO, etc)
• Support VPNs, firewalls, Wi-Fi networks, and VLANs
• Manage DNS zones, records, domain configuration, SSL, and domain-related troubleshooting
• Configure and monitor networking devices (routers, switches, access points)
• Enforce IT security best practices: least privilege, MFA, access audits
• Maintain inventory of IT hardware, services, subscriptions, and licenses
• Build automations for Slack, Jira, and other tools
• Implement integrations between services to reduce manual workload
• Continuously improve IT operations processes

Requirements

• 4+ years of experience as an IT Administrator / ITSM Engineer / System Administrator
• Strong knowledge of Google Workspace, Slack, and Atlassian administration
• Experience with JSM and remote support tools
• Basic administration experience with AWS/GCP/DO
• Solid understanding of networking: VPN, Firewalls, Wi-Fi, DNS management, VLAN, routing
• Experience with asset management, licenses, and procurement processes

Preferred

• Experience with automation (Jira/Slack) and scripting (Bash/Python)
• Experience with MDM solutions
• Experience with VDI solutions
• Understanding of ISO27001/SOC2 requirements

What We Offer:

• Flexible schedule and freedom to choose: work remotely or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (currently in Ukraine, other countries — in progress).
• A friendly, open-minded team where it’s easy to ask questions, learn, and be yourself.
• Coverage for professional events and training.
• Birthday gifts, team buildings, and genuine team connection.
• Zero energy or business ties with the aggressor country — and we’re proud of that.

🚀 Ready to join a team where numbers have meaning and character?

 Then welcome on board — let’s grow smarter together!