Technical Support Specialist

Join Söderberg & Partners Heartpace AB, a Swedish product company, and help us support and guide customers across Europe. We’re looking for a proactive and service-minded Support Specialist who can provide high quality assistance to users of the Heartpace HR system and collaborate closely with our internal teams to ensure exceptional customer satisfaction.

What we offer:

• Employment: fully remote.
• Career growth: opportunities to develop within Support, CSM, Product, or Delivery teams.
• Modern tools: Intercom, Jira, Apple/Mac, Google Workspace, Microsoft 365 and more.
• Professional development: training, courses, and certification support.
• Work-Life balance: no overtime culture, supportive environment, generous vacation policy.

What you'll do:

• Provide daily support and assistance to new and existing users via Intercom chat, email, and phone.
• Guide and train customers on how to use the Heartpace HR system and how different HR processes work inside the product.
• Troubleshoot issues, explain technical flows, and lead users toward the right solutions.
• Collaborate closely with the Technical team to contribute insights and help improve the product.
• Work with the Product and Delivery teams, as well as CSM, to ensure smooth customer handling and a consistent high level of satisfaction.
• Support the ongoing improvement of internal support processes.

What we're looking for:

• Experience: at least three years of experience in a similar support or customer service role within tech or SaaS.
• English Proficiency: Advanced level required for team communication and documentation.x
• Communication skills: ability to explain complex things simply and adapt to the customer’s level of understanding.
• Technical skills: strong experience with Apple/Mac, Microsoft 365, Google Workspace, Intercom, Jira, and general system structure understanding.
• Problem-solving mindset: comfort working with technical flows and structured troubleshooting.

Meritorious:

• Experience working with any HR system.
• Understanding of HR processes in companies.
• Knowledge of additional languages.

Why join us?

At Söderberg & Partners Heartpace AB, you will directly contribute to helping customers succeed with a modern HR platform used across Europe. You will work in a supportive and collaborative team where your voice matters and your ideas will help improve both the product and customer experience. Enjoy a friendly environment, opportunities to grow, and a culture focused on quality and well-being.

Ready to join?

Apply now and become part of a team that cares about people, product quality, and creating great customer experiences. Let’s grow together.