Technical Support Dispatcher

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

Diya is currently seeking to hire Technical Support Dispatcher for a full-time position at our Zhytomyr office or remotely.

Responsibilities

• Improving customer service and satisfaction.
• Providing quick responses to users.
• Efficient turnaround of customer requests.
• Assigning tasks and tickets to Technical Support Engineers.
• Any additional or alternative duties that are reasonably consistent with the position as required.

Qualifications

• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Сlient-focused, detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English (both spoken and written).

What we offer

• Comfortable work environment, remote work.
• Fixed work schedule (Mon-Fri, 3 p.m. — 11 p.m.).
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.