VIP LiveOps Specialist

Responsibilities

Campaign Execution & Configuration

• Manage and execute the B2C LiveOps offers and seasonal promotions.
• Plan, organize, and promote a variety of live in-app events, maximizing audience participation and collaboration with creators to make engaging content. 
• Set up customer-facing campaigns using internal and third-party tools (push, email, in-app messages, chat, etc.).
• Coordinate with Product, Creative, and VIP teams to ensure campaign readiness.

Optimization & Analysis

• Monitor performance across user segments, campaigns, and events; suggest and implement improvements.
• Identify actionable growth opportunities to improve KPIs like conversion, retention, and lifetime value.
• Monitor events performance metrics (engagement, revenue), identify trends, and implement adjustments to optimize future events.
• Stay aligned with product updates to surface relevant monetization opportunities.

Communication Management

• Operate and optimize CRM communication channels: push, email, SMS, popups, chat.
• Maintain quality and timing of campaigns to reduce churn and increase impact.

Incident Monitoring

Respond to live in-app issues, helping identify, escalate, and resolve user-facing problems at scale.

Requirements

• 2+ years of experience in a B2C, KPI-driven environment focused on customer lifecycle, CRM, or LiveOps.
• Experience setting up and operating user communications across channels (push, email, SMS, chat).
• Experience in a gaming B2C company is preferred.
• Working knowledge of CRM systems, campaign logic, or in-app promotional tools.
• Strong attention to detail, analytical mindset, and problem-solving skills.
• Bachelor’s degree in a relevant field (Economics, Business, Engineering, or similar) preferred.

Will be a plus:

• Knowledge of Monday.com.
• SQL knowledge.

What we offer:

• International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social package, including sports coverage, elite medical insurance for you and family;
• 20 working days paid vacation and 100% sick leaves coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team buildings and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.