Client Success Manager to $2000

About Yanarchy

Yanarchy is a Los Angeles–based talent agency that partners with unique, driven talents, helping them reach new heights and fulfill their dreams. We focus on cultivating individuality and providing full support so our talents can maximize their potential and achieve their goals.

Yanarchy is not just an agency — we are building a future ecosystem of services and monetization tools, developed as independent projects based on our expertise.

The Role

We’re hiring a Client Success Manager to be the primary point of contact for assigned Talent. Your mission is to support them, keep them informed, turn performance metrics into clear actions, and work closely with Traffic and Sales to grow both traffic and revenue.

You’ll proactively spot risks (even when they aren’t said out loud), explain the “why” behind priorities, and ensure the right content is produced and provided on time.

This is a dynamic, people-first role — ideal for someone who thrives on communication, structure, and creative problem-solving in a fast-paced environment.

Requirements

• Communication: Fluent in English (oral/written), strong grasp of US business communication nuances. Comfortable setting expectations and having difficult conversations.
• Experience: Proven background in Personal Assistance, Client Success, or Talent/Creator Management.
• Operational Skills: Excellent prioritization, adherence to deadlines, escalation management, structured writing, and proficient note-taking/checklist management.
• Tools: Experience with ClickUp and Google Workspace. Comfortable reading dashboards and basic analytics.
• Location: Must reside in North America.
  
   

Nice to Have

• Prior experience in Talent or Creator Management.
• Familiarity with digital media, traffic, or sales processes.
• Understanding of influencer operations and content workflows.
  
   

You Will

Talent relationship and wellbeing

• Be a trusted partner for assigned Talent; run regular check-ins to understand workload, morale, and capacity.
• Detect early signs of overload or disengagement — even if Talent says “all good.”
• Create recovery plans (workload adjustments, support, escalation) and track execution.

Communication and operations

• Keep Talent informed on company news, experiments, policies, and best practices.
• Send concise meeting summaries (decisions, owners, deadlines) and track action items in ClickUp.
• Set response-time expectations (SLAs) and escalate blockers when needed.

Collaboration with internal departments

• Monitor performance with the Traffic team and convert insights into actionable content requests.
• Align with Sales to ensure Talent has all required content for activations.

Content activation

• Plan, brief, and schedule content requests aligned with traffic and sales goals.
• Make briefs crystal clear: goal, angle, format, length, deadline, and quality standards.
• Track delivery to ensure nothing falls through the cracks.

Issue and conflict resolution

• Spot misalignments early and balance growth goals with Talent wellbeing.
• Present data-backed solutions, facilitate decisions, and define fallback plans.
   

What We Offer

• Fully remote work in a creative and ambitious team.
• Competitive, performance-based compensation with room for growth.
• Paid vacation, sick leave, and personal days off.
• Fast feedback loop with minimal bureaucracy.
• A chance to shape processes and bring your own ideas to life.