Client Success Manager (Market Making / Web3)

Role Overview

Own day-to-day client communication, keep market-making strategies running on “autopilot,” and maintain clean reporting and invoicing. Reliability, fast response, and genuine interest in crypto are essential.
 

Key Responsibilities

Client Relationship

• Primary contact for assigned accounts; respond quickly and clearly.
• Run regular check-ins: performance, risks, next steps.
• Gather feedback and close the loop with traders, researchers, and developers.

Liquidity / Autopilot Support

• Monitor that strategies are configured and operating correctly (alerts, checklists).
• Maintain clear handovers and shift reports so the team can service 15–20 clients without context loss.
• Escalate complex questions; help tune parameters to market and client goals.

Invoicing & Reporting

• Own end-to-end invoicing accuracy and timeliness; handle client billing questions.
• Reconcile with finance; track account revenue metrics.
   

Schedule

• Shifts of ~8 hours with target 2/2 rotation, but can be longer or shorter by agreement.
• Flexible scheduling, planned two weeks ahead (split shifts possible by agreement).
• Readiness for night and holiday coverage as part of 24/7 operations.
• Actual workload typically 15–20 working days per month.
   

Requirements

• Crypto-native mindset: active CEX/DEX usage, wallets, awareness of recent projects and market meta.
• Strong communication, ownership, and attention to detail (clear notes and handovers).
• Comfortable with shift work, including nights and holidays.
• English: Upper-Intermediate+ preferred (lower acceptable for exceptional crypto depth).
   

Would be a plus

• Experience in client management, customer support, or other client-facing roles.
• Trading/market-making exposure; Jira/Notion/Telegram workflow familiarity.
   

Hiring Process

• CV pre-check.
• Screening (20–30 min) with Senior Recruiter.
• Final (45–60 min) with CSM Lead (David) and Hiring Manager.
• Offer & onboarding coordinated with HR.