Customer Success Payment Officer

We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!
 

Your task:

• Work 12-hour shifts (day and night), with a schedule that you choose yourself;
• Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully;
• Anti-fraud chat and bank transfers monitoring (decode), processing of each request;
• Strict adherence to regulations;
• Reporting bugs and problems with payment systems;
• Communication with departments to resolve problems;
• Sending emails when withdrawal is delayed, checking balances on payment systems;
• Communication with payment providers, resolving transaction nuances;
• Help in solving problems that users may encounter.
   

Our criteria:

• 1+ years of working experience in this field;
• Understanding the role of customer success manager on a project;
• Analytical skill set;
• Knowledge of fraud cases, i-gaming regulations, gamers’ behavior;
• English level (B1-B2);
• Knowledge and understanding of the i-gaming sphere and payment systems.
   

Our offer:

• We are global, we don’t stick to office or remote options only;
• We support our people and provide relocation options for team members, who are interested;
• We encourage growth and cover 50% of learning expenses;
• We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses;
• We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else;
• We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas - an opportunity to have a visible and immediate impact.
• We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.