Head of Client Success / Account Management (E-commerce, Global Clients)

🚀 We’re Hiring a Head of Account Management at Elogic Commerce

We are an e-commerce company building long-term partnerships. Most of our clients have been with us for years, and our portfolio now includes 20+ accounts. Your mission is to help them grow with us: strengthen long-term relationships, identify new growth opportunities through upsell and cross-sell, and act as a true business partner.

You will join our Account Management team, which currently consists of 3 Account Managers and 1 Team Lead. This is a team that knows its clients well and needs a strong player to take things to the next level.

🔥 What We Expect:

• 4+ years of experience as an Account Manager in IT outsourcing / e-commerce;
• Understanding the specifics of working with international clients;
• Experience creating growth roadmaps for accounts;
• Ability to upsell and cross-sell, negotiate, and present value;
• Basic financial analysis: project profitability, revenue forecasts, costs;
• Understanding of account P&L and financial reporting;
• Experience facilitating meetings, handling escalations, and conducting QBRs;
• English — Upper-Intermediate (B2), confident in negotiations;
• Experience with CRM and documentation (HubSpot, Zoho, or similar).

Nice to have: experience in direct sales, pre-sales.

🎯 Your Responsibilities:

• Lead the Account Management team: coach, set higher standards, and guide the team forward;
• Identify new opportunities and turn them into deals;
• Keep a close eye on clients to ensure they grow with us;
• Think like a business owner, not just a task executor;
• Perform upsell and cross-sell of services;
• Coordinate with Delivery and technical teams;
• Monitor client satisfaction and resolve escalations;
• Forecast risks and develop growth roadmaps;

• Track invoicing and payments.

   

🚦 Interview Process:

• Interview with Recruiter + English check
• Technical interview
• Final meeting with CEO + HRD

🌍 What we offer:

💡 Diverse & exciting projects from global clients
🚀 Career growth opportunities (Delivery Manager, Director roles, or leadership tracks)
📚 Continuous learning & company-sponsored training (internal & external programs, conferences)
🎓 Tailored learning & development opportunities for top management
🏝 Paid vacation & sick leave
❤️ Medical insurance & well-being support
🌍 Full remote work with flexible schedule
🔥 A strong team culture with transparent processes and ambitious goals
💰 Competitive salary
🎁 Welcome box, branded merch & regular employee gifts
💙 Stability, trust, and care from the company towards every team member
👫 Friendly and supportive atmosphere: team-building events, celebrations, and activities together