ERP IT Support Manager to $2000

We are looking for the person who would join the Support and Product Managers Team.

Main Requirements:

- Advanced English level proficiency, both written and verbal; 
- Technical background or mindset;

Would be a plus:
- ERP experience;

- Experience in managing software developments;

- Experience and/or knowledge in Accounting, Warehousing, CRM areas of the business;
- Experience and/or Knowledge in Office365/Azure integrations.

What will you do?
- Oversee the resolution of reported system errors, whether raised by customers or identified internally. 

- Evaluate customer requirements  and transform them into tech specs for developers;
- Ensuring timely delivery of clients' developments within the estimated budget;

- Business analysis: identifying problems, opportunities and solutions for complex issues;

- Participating in ongoing reviews of business processes and developing optimisation strategies;

- Managing internal R&D improvements from scoping to the delivery;

- Maintaining technical documentation.

This position combines communication with customers, working with Product Managers and developers, a bit of QA-ing, and just a little bit of being Sherlock Holmes when it comes to replicating strange bugs. 

We offer a stimulating, cultured and energetic working environment designed to create unparalleled career experience to develop lifelong skills personally and professionally. We present equal opportunities for career development which we actively promote and assist with in every way.