Customer Support Project Manager

Key tasks:

- Managing a  big international  customer support project.

- Planning and monitoring KPIs (SLA, QA, Productivity, CSAT).

- Customer interaction — regular reporting, status updates, and discussion of improvements.

- Leading and coordinating the Team Leaders.

- Implementing process improvements to increase efficiency and quality.

- Conducting data analysis and preparing regular reports.

Requirements:

- Proven experience as a Project Manager / Operations Manager in contact centers, BPO, or customer support (mandatory).

- Experience managing large teams (100+ employees).

- English — Upper-Intermediate or higher.

- Strong analytical skills and ability to work with data (Excel/Google Sheets, BI tools would be a plus).
- Excellent communication and organizational skills.

We offer:
 

- Competitive salary: rate + monthly bonus;
- Opportunities for development: Participation in trainings, courses, conferences;
- Dynamic environment: Working in a young and ambitious team where everyone has the opportunity to influence the company’s development.