Support Manager Offline

Key Responsibilities:

• Respond promptly to client requests in live chats.
• Provide consultations on functionality, technical, and financial issues.
• Support users in various situations, including stressful ones.
• Communicate with clients to ease negativity and maintain a positive tone.
• Collaborate with other departments to improve processes and the product.
• Achieve individual and team KPIs related to service quality.

Requirements & Skills:

• Previous experience as a Support Manager / Customer Support Representative in iGaming/Betting is a strong advantage.
• Candidates without direct experience are welcome, but must be confident PC users and willing to learn quickly.
• High typing speed (160+ characters/minute) is required.
• Stress resistance, client orientation, and conflict-free communication style.
• Ability to handle aggressive users while staying professional.
• Experience in support roles in other industries is also possible (excluding Europe).
• Willingness to take a typing speed test.

Schedule & Benefits:

• Shift schedule 2/2:
  • Day shifts: 09:00–21:00 (UTC+2, Kyiv)
  • Night shifts: 21:00–09:00 (UTC+2, Kyiv)
  • After two shifts — two days off.
• First month — training and onboarding (flexible schedule).
• Fully remote work format.
• Paid vacation and sick leave.
• An additional day off on your birthday.
• Competitive compensation package.
• Friendly team and engaging corporate events.
• No micromanagement — trust, initiative, and quick decision-making.
• Opportunities for professional growth and career development.