Customer Support (crypto 2/2) to $1200
📍 Format: Remote, Full-time (08:00–20:00 GMT+3, day shift)
💼 Company: PointPay - global crypto services ecosystem (Exchange, Wallet, Payment System, Launchboard)
🔹 Requirements
- 3+ years in customer support
- 1+ year in crypto/web3 (huge plus)
- English C1+
- Experience in Google Sheets (reports, formulas)
- Customer care orientation
- High writing grammar and attention to detail
🔹 Responsibilities
- Customer support via Intercom
- Managing and auditing user accounts
- Manual transactions
- Reporting
Required skills experience
| Customer Support | |
| CRM | |
| Ability to learn fast | |
| IT Support Knowledge | |
| Customer Care |
+ 3 more
| Zendesk | |
| Communication with foreign customers | |
| Customer Support Management |
Required domain experience
| Blockchain / Crypto | 1 year |
Required languages
| English | C1 - Advanced |
| Russian | C1 - Advanced |
| Ukrainian | Native |
customer support, English, CRM, ability to learn quickly, support, customer care, Zendesk, Communication with foreign customers, Customer Support Management, communication skills
📊
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