Account manager for IT/Saas to $2000

ABOUT US

Growpad is a B2B inbound marketing agency specializing in inbound IT outsourcing and SaaS. We prioritize people and calm, well-run processes so everyone can grow professionally while keeping a healthy work–life balance.
 

YOUR MISSION

Actively manage client projects (Tech & SaaS) from planning to delivery (scope, timelines, risks) to drive retention and expansion via clear communication, solid processes, and on-time execution. Think like an owner and strategist: build relationships, spot upsell opportunities, and leverage specialists to create impact while protecting client and agency interests.
 

WHAT YOU'LL DO
 

Every day

• Own client communications in chats/email/calls; respond fast and flag risks early. (not just replying — stay fully in context).
• Create/assign/update tasks in the task manager; keep deadlines realistic and visible.
• Align priorities with specialists; plan the next day.
• Manage invoices & payments (status, correctness, due dates).
• Grow relationships (not just service); look for expansion opportunities.

Every week

• Send concise status updates to clients (focused on results/KPIs).
• Review delivery progress; refresh estimates/plans with the team.
• Run coordination calls with clients/team as needed.
• Create or update SOPs/checklists/templates for Accounts operations (comms, task flow, invoicing); publish minor revisions.
• Run a quick Project Health Analysis: what’s happening now, what’s at risk, what’s next; make this visible to stakeholders. 
   

Every month

• Hold at least 1 call per client (mandatory).
• Consolidate and send reports (collected from specialists).
• Fill internal tables (Scorecard, P&L, etc.).
• Spot and drive upsell/cross-sell opportunities.
• Run an SOP review & versioning cycle: collect feedback, update docs, changelog + announcement, archive outdated steps.
• Use teammates’ strengths (SEO, content, design, link building) to unlock more value for clients.
   

REQUIREMENTS
 

Must-have

• 1–2 years in IT/SaaS or a marketing agency (Account / Client Success / Project role).
• English B2 (spoken & written).
• Strong soft skills: proactivity, ownership, organization, analytical & strategic thinking, persistence, high standards, clear communication.
• Tools: Google Docs/Sheets, Google Search Console, Google Analytics, experience with task managers.
• Strategic mindset (think, not just execute).
• Relationship builder with upsell/expansion focus. 

Nice to have

• Experience with Performance/SEO projects.
• Hands-on experience handling 10–15 light retainer clients.
• Demonstrated upsells/expansions.

Team, schedule & growth

• Reports to: Operations Lead (with mentorship during onboarding).
• Collaboration: SEO & content specialists, Team Lead, COO.
• Schedule: typically 09:00–18:00 EET (remote).
• Onboarding: 2 months on base rate with mentorship; then KPI model activates.
• Growth path: advance to Head of Accounts as the company scales.
   

WORK CONDITIONS

• Salary: $1,500 (probation, 3 months) → $1,700 base + monthly KPI bonuses (can bring it to $2000).
• Supportive operations atmosphere.
• Access to top-tier industry projects and ongoing mentorship.
• Personalized motivational system and growth plan.
• 50% reimbursement for professional courses/English.
• Paid vacation & sick leaves.

If you’re a proactive Account Manager who keeps deadlines, builds clear processes, and grows accounts—let’s talk. Send us your CV and we’ll be in touch as soon as possible.