Customer/Technical Support Operator (Payments, Crypto) to $700

We’re looking for a new teammate to join our Customer/Technical Support team at Emirex. This is a great opportunity to step into the fast-growing crypto industry, gain all the skills you need, and build confidence without unnecessary stress. Our hiring process is quick and simple — just one interview with your direct manager.

🔸Responsibilities:

• Work with software provided by the company.
• Communicate with users through approved channels.
• Respond to user inquiries in a timely manner.
• Provide accurate, reliable, and complete information using the proper methods/tools.
• Operate and manage tasks through the back-office/admin panel of the financial application.
• Conduct business communication and coordinate with colleagues (including other departments) when necessary.
• Assist and support customer support trainees.
• Provide management with feedback on customer service efficiency.
   

🔸Requirements:

• Proven experience working in customer support at a crypto/payments/gambling company.
• Experience with back-office/admin panels of financial applications.
• Excellent communication skills.
• Experience supporting an English-speaking audience.
• High level of English proficiency (B2 or higher).
• Experience handling conflict situations.
• Ability to think quickly, research, and troubleshoot issues.
• Desire for continuous growth and learning.
• Ability to work in a multitasking environment.
   

🔸Technical Requirements:

• Confident use of Excel.
• SQL knowledge is a strong advantage.
   

🔸Conditions:

• Streamlined hiring process: a single interview with the direct manager.
• Work schedule: 2/2 shifts from 10:00 to 22:00 MSK (+3 UTC).
• In-house training.
• Opportunities for both personal and professional growth.

• Remote work.
  
  
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  Emirex is a rapidly growing cryptocurrency exchange focused on the Middle East and North Africa region. Our goal is to deliver accessible tools for managing finances in the crypto market—similar to those available in traditional finance—that give users a competitive edge (new sales markets, faster transactions, new investment opportunities).

  
  Thanks to our expertise in finance, marketing, cryptocurrencies, investment, and technology, as well as our established banking and licensing infrastructure, we:

• Develop and provide, independently or in partnership with leading market players, platforms and services for buying, selling, and investing in cryptocurrencies. Our primary client base is the MENA region (B2C Exchange).
• Provide businesses with services that enable official execution of payments and transfers between crypto-to-crypto and fiat-to-crypto counterparties worldwide (B2B Payments).

• Offer companies a platform to launch, distribute, and market their tokens. We design effective marketing campaigns to attract investors to their projects (B2B Exchange).

  
  We understand that using cryptocurrencies is not always easy and that financial literacy in this area is lower than in traditional finance. That’s why we design our services to be as simple and user-friendly as possible—accessible even to our parents and grandparents. Our solutions are optimal in terms of price and quality. We are constantly expanding our range of services to provide our clients with more tools and opportunities.