Customer Onboarding / Project Coordinator (Crypto B2B SaaS)

Want to join a team operating at the intersection of technology, client experience, and the crypto space?

We’re looking for a Technical Support L2  with Project Management or customer support  background to own the end-to-end onboarding flow — from post-deal coordination to full product adoption.

This is not just client support. It’s about orchestrating delivery, managing complexity, and ensuring a smooth go-live for high-stakes B2B clients.

.   What you’ll do

• Take full ownership of the client onboarding process after the deal is closed — keep everyone aligned, track progress, and make sure nothing falls through the cracks
• Oversee technical setup: verify server configuration, check access rights, ensure licenses are in place, and review basic logs if needed
• Set up the client’s first login experience: confirm access works smoothly, send setup instructions, and double-check that everything is ready for use
• Run onboarding demos that walk clients through key product features, address their questions in real time, and surface any early concerns
• Stay in touch after launch to make sure clients are comfortable with the product, using it as expected, and getting value
• Keep track of what’s happening in each project — key steps, deadlines, blockers, and who’s responsible — and make sure it’s all documented clearly
• Work closely with product managers, sales reps, support agents, and engineers to ensure a seamless experience from kickoff to full adoption
   

     We’re looking for someone who

• Has 2+ years of experience as a Customer Success / Project / Technical Account Manager
• Has led or coordinated delivery of IT solutions (on-prem / SaaS / infrastructure products)
• Understands technical environments and has basic diagnostic skills
• Communicates clearly with both technical and non-technical stakeholders
• Speaks and writes English at B2+ level or higher 
• Can read logs, use SSH, check access, validate configs 
• Is comfortable writing and updating technical instructions and templates
• Is familiar with Excel, Google Docs, Telegram, Jira or Notion
• Bonus: knowledge of the crypto industry, blockchain, or Web3 products
  
  
  Why BitHide
• Join a global FinTech product that’s truly reshaping the market landscape
• Work with smart minds on complex challenges — we’re not “playing startup,” we’re building the infrastructure of the future
• Be part of a team free from toxicity — only open dialogue, mutual respect, and real professionalism
• Receive fair compensation — clear structure, results-driven rewards, and flexible reviews
• Grow with us — clear goals, transparent career paths, no unnecessary bureaucracy
• Enjoy support — English classes, continuous learning, gym benefits, and family bonuses
• Key specialists get relocation support to Cyprus

• Instant review of your CV — because time matters

   

  Smart people. Big challenges. A business that builds the industry.