Customer Support Representative
Softsich is a young and ambitious international product IT company that builds scalable digital B2B platforms. We are growing fast and looking for a Customer Support Representative to join our team and deliver the best possible service to our clients.
Responsibilities
- Provide excellent customer service via online chat and email.
- Resolve customer inquiries, including registration, bonuses, transactions, and technical aspects.
- Support clients in solving problems and conflict situations through effective communication and finding optimal solutions.
- Ensure high-quality service in line with internal procedures and standards.
Required Skills & Experience
- 1+ year of experience as a Customer Support Representative in the marketing industry.
- Proficiency with CRM tools such as Helpdesk, Livechat, Zendesk, Freshdesk, Intercom, or similar.
- Understanding of the marketing field: loyalty programs, bonus mechanisms, technical aspects of online platforms.
- Strong problem-solving skills with the ability to analyze situations and quickly provide solutions.
- Excellent communication skills and a team-oriented mindset.
- High level of responsibility and ability to work in a fast-paced environment.
We Offer
- Flexible format: work remotely or from our offices in Kyiv or Warsaw.
- Convenient 4/4 schedule with alternating day and night shifts, followed by 4 days off.
- 24 paid vacation days, sick leave, and medical insurance (available in Ukraine, rolling out to other countries soon).
- A friendly team where itβs easy to ask, learn, and be yourself.
- Coverage of expenses for professional events and training.
- Birthday gifts, team buildings, and engaging team activities.
- No cooperation or business ties with the aggressor country.
π© Interested? Send us your CV β weβll be happy to meet you!
Required languages
English | B2 - Upper Intermediate |
Ukrainian | C1 - Advanced |
π
$550-800
Average salary range of similar jobs in
analytics β
Loading...