Customer Support Representative

Softsich is a young and ambitious international product IT company that builds scalable digital B2B platforms. We are growing fast and looking for a Customer Support Representative to join our team and deliver the best possible service to our clients.

Responsibilities

• Provide excellent customer service via online chat and email.

• Resolve customer inquiries, including registration, bonuses, transactions, and technical aspects.

• Support clients in solving problems and conflict situations through effective communication and finding optimal solutions.

• Ensure high-quality service in line with internal procedures and standards.
  
  

Required Skills & Experience

• 1+ year of experience as a Customer Support Representative in the marketing industry.

• Proficiency with CRM tools such as Helpdesk, Livechat, Zendesk, Freshdesk, Intercom, or similar.

• Understanding of the marketing field: loyalty programs, bonus mechanisms, technical aspects of online platforms.

• Strong problem-solving skills with the ability to analyze situations and quickly provide solutions.

• Excellent communication skills and a team-oriented mindset.

• High level of responsibility and ability to work in a fast-paced environment.
  
  

We Offer

• Flexible format: work remotely or from our offices in Kyiv or Warsaw.

• Convenient 4/4 schedule with alternating day and night shifts, followed by 4 days off.

• 24 paid vacation days, sick leave, and medical insurance (available in Ukraine, rolling out to other countries soon).

• A friendly team where it’s easy to ask, learn, and be yourself.

• Coverage of expenses for professional events and training.

• Birthday gifts, team buildings, and engaging team activities.

• No cooperation or business ties with the aggressor country.
  
  

📩 Interested? Send us your CV — we’ll be happy to meet you!