Tier-1 Technical Support Engineer to $1500

The project: a global leader in Network Security Policy Orchestration, empowering enterprises to streamline and automate the management of security policies across complex, heterogeneous environments. Our cutting-edge solutions help organisations reduce risk, ensure compliance, and accelerate business agility.

Remote, full-time

Working Schedule: 15.30-00.00 Kyiv time Mon-Fr

Responsibilities:

• Provide technical support via email and remote sessions.
• Troubleshoot and resolve issues related to our software suite and underlying operating systems.
• Maintain and manage your individual ticket queue, ensuring timely and professional communication.
• Act as a liaison between customers and internal technical teams.
• Document best practices and contribute to the knowledge base.
• Develop a deep understanding of customer environments to provide tailored support.

Requirements:

• English proficiency at B2 level or higher
• Minimum 2 years of experience
• Implementation/operations of Linux servers and virtualization
• Implementation/operations of network/security systems.
• Prior experience in a customer-facing technical role.
• Strong understanding of networking concepts, including Routing, NAT, and advanced TCP/IP.
• Excellent interpersonal, verbal, and written communication skills.

• Strong analytical and critical thinking abilities.

   

Would be a plus:

• Scripting skills in Perl, Python, or BASH are a plus.
• Experience with firewall administration/configuration (e.g., Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet).
• Experience working with Kubernetes (K8s) and complementary services.