Tier-2 Technical Support Engineer Offline

The company is a leader in Network Security Policy Orchestration, which allows enterprises to streamline the management of security policies across complex, heterogeneous environments.

Remote, full-time

Working Schedule: 9.00-17.00 Kyiv time

Requirements:

• German B2
• English B2
• 3+ years implementation/operations experience of Linux servers, virtualisation OR 3+ years implementation/operations experience of network/security systems
• Previous customer/end user-facing experience as a technical lead
• Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)
• Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
• Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
• Perl, Python, and BASH skills are a plus
• Loyal, reliable, devoted & conscientious
• Highly responsible and accountable
• Experience working with K8S and complementary services

Responsibilities:

• Provide technical support to worldwide customers and partners using all methods of communication.
• Troubleshoot to full resolution of issues within the company`s suite and OS
• Maintain individual ticket queue and responsible for all communication with customers, including being the liaison between customers and internal resources.
• Support the implementation and integration of the products within the customers’ infrastructure
• Help to document best practices in maintaining the solutions
• Develop a deep understanding of the customers’ technical environment
• Support the EMEA region