VIP Customer Support Manager Offline

Hi!
We're excited to introduce you to Softsich! We're a young and fast-growing company making our mark in the iGaming industry. You now have a great opportunity to join us as a VIP Support Manager and grow to new heights together!
We are looking for an energetic and client-oriented VIP Support Manager who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service — this role is for you!

Key Responsibilities:

• Deliver outstanding customer service via online chat and email.
• Handle customer inquiries related to registration, bonuses, transactions, and other technical aspects.
• Support customers in resolving issues and conflicts through effective communication and solution-oriented thinking.
• Ensure high-quality service in accordance with internal procedures and service standards.
   

Our Ideal Candidate Has:

• 1+ year of experience as a VIP / Customer Support Representative in the gambling industry.
• Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar.
• Understanding of the gambling industry — basic knowledge of game rules, bonus systems, technical features, and responsible gaming principles.
• Strong problem-solving skills — the ability to analyze situations and quickly find effective solutions for customer issues.
• Excellent communication and teamwork skills.
• A high sense of responsibility and the ability to thrive in a fast-paced environment.
   

Why Join Us:

• Competitive salary with growth opportunities.
• An incredibly friendly team where everyone is ready to share knowledge, support, and help.
• 24 vacation days, holiday greetings, team buildings, and educational initiatives.
• No energy, resources, or partnerships tied to the aggressor state.
• A real impact on the overall company success.
   

Send us your CV now to learn more!