Team Lead Account Management Offline

Gamzix company, a dynamic player in the iGaming industry:

• Was founded in March 2020 with a vision to redefine the world of online slot games
• Has already successfully produced 60+ slot games
• The team has grown to over 100 skilled professionals, and we continue to grow
• Two strategically located offices in Europe

Join the Growing Commercial Team at Gamzix!

Our Commercial Department is expanding — now 13 skilled professionals — and we’re looking for an experienced Account Management Team Lead to help drive our next stage of growth.

At Gamzix, you’ll find a people-first culture, open communication, and real opportunities to make an impact in the iGaming industry.

Be a part of a team where you will:

• Supervise and Support the Team: Lead a segment of the AM team as first contact for support and escalations; onboard, coach, and develop members; monitor performance and provide feedback
• Align with the Head of AM: Sync on goals, KPIs, and plans; share insights, blockers, and team needs; ensure clear communication between leadership and team
• Oversee Client Relationships: Manage key accounts for retention and growth; support team with strategy and escalations; handle critical client interactions when needed
• Drive Revenue and Growth: Help identify upsell/cross-sell opportunities; support revenue and margin targets
• Ensure Operational Excellence: Check invoicing accuracy and follow up on overdue payments; enforce internal processes and systems

• Track and Report on Performance: Monitor KPIs and team metrics; recommend improvements to the Head of AM

   

Requirements:

• 3+ years in iGaming Account Management (game provider preferred)
• Proven track record in managing client portfolios and driving revenue growth
• At least one year of team leadership experience and cross-functional collaboration
• Strong leadership, communication, and negotiation skills
• Strategic mindset with a problem-solving approach
• Solid understanding of key account metrics (e.g., GGR, TB)
• Proficiency in CRM systems (e.g., Jira), account management tools, and Excel/Google Sheets
• Comfortable working with financial data
• Fluent in Ukrainian; at least Upper-Intermediate level of English
• Bachelor’s degree in Business or a related field preferred

Hiring process:
Interview with the Recruiter ➔ Interview with Head of Account Management ➔ Interview with CEO

Benefits:

• Fully remote work or mandatory hybrid model if based in Warsaw
• 7-hour working day 10:00 AM — 6:00 PM (with a lunch break)
• Competitive salary in the IT field with taxes paid
• 10 days for paid sick leave
• 28 days of paid vacation: 18 and 10 days separately
• State holidays are paid
• Medical Insurance
• Courses/training reimbursement
• Referral bonus, if you bring people as talented as you
• Corporate English courses: business or general, morning or evening schedule
• People-oriented company with a work-life balance
• Opened and friendly communication
• Corporate team building and activities