Operations Lead (Fintech and Payments)
We are looking for a highly experienced Operations Lead to oversee and scale operations across two fast-growing fintech startups.
This role requires a strategic operator with deep expertise in payments, high-risk merchant processing, and international banking workflows, capable of building structure in complex environments and ensuring operational excellence across multiple business lines.
You will be responsible for managing mission-critical processes — from payment operations and merchant onboarding to compliance coordination and cross-functional execution.
Precision, ownership, and the ability to operate in high-stakes environments are essential.
What You’ll Do
- Lead and scale operations across two fintech products/startups
- Oversee end-to-end payment flows and monitor performance
- Coordinate cross-functional teams (finance, support, engineering, compliance)
- Manage operational escalations and resolve critical incidents
- Own and improve internal processes, SOPs, and documentation
- Ensure smooth day-to-day execution across the payment stack
- Work closely with external partners — banks, processors, and service providers
- Support high-risk merchant onboarding and MID-related processes
- Maintain operational discipline across multi-jurisdiction setups
We’re Looking For Someone Who
- Has strong experience in fintech / payments operations
- Understands payment flows, routing, and approval mechanics
- Has worked with high-risk environments or complex payment setups
- Can manage multiple priorities across different products/teams
- Is highly organized, detail-oriented, and execution-driven
- Has strong communication and coordination skills
- Is comfortable operating in fast-moving, ambiguous environments
- Thinks in terms of systems, efficiency, and scalability
Strong Plus
- Experience with high-risk processors (Rocketgate, Sticky.io, Konnektive, NMI, Authorize.net, etc.)
- Understanding of gateway routing, fraud controls, and risk scoring
- Experience working with international banking partners
- Exposure to multi-entity or multi-jurisdiction business structures
- Startup mindset — ability to bring order into evolving processes
- Experience working close to the Dubai time zone
What You’ll Have With Us
- Fully remote, flexible schedule
- High level of ownership and decision-making
- Opportunity to shape operations across multiple products
Direct impact on business performance and scalability