Chat Operator
JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring, dynamic work culture.
Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.
We’re looking for a Customer Support Chat Operator to join our friendly and fast-paced support team. You’ll be the first point of contact for customers via live chat, ensuring each interaction is handled with speed, accuracy, and empathy. If you’re detail-oriented, have excellent written communication skills, and enjoy solving problems, we’d love to meet you!
🛠 ResponsibilitiesEstablished in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.
We’re looking for a Customer Support Chat Operator to join our friendly and fast-paced support team. You’ll be the first point of contact for customers via live chat, ensuring each interaction is handled with speed, accuracy, and empathy. If you’re detail-oriented, have excellent written communication skills, and enjoy solving problems, we’d love to meet you!
- Respond to customer inquiries via live chat, email, and social messaging platforms
- Deliver accurate information regarding products, services, policies, and order statuses
- Troubleshoot basic issues and escalate complex cases as needed
- Maintain a professional and positive tone across all customer interactions
- Log customer queries and feedback into internal systems
- Follow up on unresolved cases to ensure full customer satisfaction
- Contribute to internal documentation like FAQs and knowledge bases
- Meet performance KPIs (response time, resolution time, customer satisfaction, etc.)
🔎 Requirements
- Upper-intermediate (B2) level of English
- Proven experience in a similar customer support role
- Excellent written communication skills in English (French is a plus)
- Fast and accurate typing skills
- Strong problem-solving abilities and high attention to detail
- Comfortable multitasking and prioritizing under time pressure
- Experience with tools such as Intercom, Zendesk, or LiveChat
- Work Schedule:This position follows a rotating shift schedule designed to support 24/7 operations:
• 2 night shifts
• 2 days off
• 2 day shifts
• 2 days off
🌱 Nice to Have
- Advanced English proficiency
- Additional language skills (French, Spanish, etc.)
- Familiarity with iGaming or digital entertainment industries
- CRM/help desk experience
- Experience contributing to knowledge sharing (onboarding, training, mentoring)
💼 Soft Skills & Competencies
- Strong understanding of business needs and customer-centric thinking
- Stress tolerance and emotional intelligence, especially in non-standard situations
- Ability to work autonomously and within distributed teams
- Clear and respectful communication, openness to feedback, and collaborative spirit
- Result-oriented mindset with good planning and time management skills
- Ability to engage in negotiations and handle objections politely and effectively
- Mentorship and coaching mindset is a big plus
Interested in joining a supportive, remote-first team working on fast-paced, customer-facing challenges? Apply now and help us shape a top-tier support experience.
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