Customer Success Manager
About Softoria & DataForSEO:
Softoria is a product-first IT company with a strong focus on data, martech, and automation. We build long-term, scalable solutions that power real businesses — and one of our core projects is DataForSEO.
DataForSEO is a trusted SEO data provider offering powerful API solutions for SaaS platforms and SEO agencies worldwide. We help businesses access high-volume, reliable, and flexible SEO data — and we’re growing fast.
About the Role:
We’re looking for a Customer Success Manager who’s proactive, detail-oriented, and genuinely enjoys helping people. You’ll be the key point of contact for new and existing clients, helping them get the most out of our product while building long-term relationships based on trust and value.
Key Responsibilities:
- Maintain and manage client records in our CRM (PipeDrive)
- Support customers via email and occasional video calls (~4 calls/week)
- Provide proactive communication — helping clients optimize their use of DataForSEO
- Strengthen client loyalty by offering bonuses, relevant product recommendations, and onboarding support
- Collaborate with the product, tech, and support teams to improve the overall customer journey
Requirements:
- English level: B2+ (written and spoken)
- Strong communication and interpersonal skills
- Willingness to understand technical basics of the product (we’ll help!)
- Previous customer support or success experience is a plus, but not required
What You Get:
- 💵 Competitive salary in USD
- 🏡 Full remote or option to work from our cozy Kyiv office
- 🤝 A no-bullshit team with great vibes and zero micromanagement
- 🌱 Real opportunities to grow — both professionally and financially
- ✅ Clear onboarding and well-set internal processes
- 🌍 Experience working with Tier-1 international clients and trusted B2B platforms like Make & n8n
- 📚 Education budget (courses, books, events) + access to our internal course library
- 🧘♀️ 30 days of paid vacation per year
- ⚖️ Official employment and long-term collaboration
Join us if you’re ready to grow with a product that powers some of the most innovative platforms in the SEO and martech space.
Let’s build something great — and have fun doing it.