Customer Success Manager

About Softoria & DataForSEO:
Softoria is a product-first IT company with a strong focus on data, martech, and automation. We build long-term, scalable solutions that power real businesses — and one of our core projects is DataForSEO.

DataForSEO is a trusted SEO data provider offering powerful API solutions for SaaS platforms and SEO agencies worldwide. We help businesses access high-volume, reliable, and flexible SEO data — and we’re growing fast.
 

About the Role:
We’re looking for a Customer Success Manager who’s proactive, detail-oriented, and genuinely enjoys helping people. You’ll be the key point of contact for new and existing clients, helping them get the most out of our product while building long-term relationships based on trust and value.
 

Key Responsibilities:

  • Maintain and manage client records in our CRM (PipeDrive)
  • Support customers via email and occasional video calls (~4 calls/week)
  • Provide proactive communication — helping clients optimize their use of DataForSEO
  • Strengthen client loyalty by offering bonuses, relevant product recommendations, and onboarding support
  • Collaborate with the product, tech, and support teams to improve the overall customer journey
     

Requirements:

  • English level: B2+ (written and spoken)
  • Strong communication and interpersonal skills
  • Willingness to understand technical basics of the product (we’ll help!)
  • Previous customer support or success experience is a plus, but not required
     

What You Get:

  • 💵 Competitive salary in USD
  • 🏡 Full remote or option to work from our cozy Kyiv office
  • 🤝 A no-bullshit team with great vibes and zero micromanagement
  • 🌱 Real opportunities to grow — both professionally and financially
  • ✅ Clear onboarding and well-set internal processes
  • 🌍 Experience working with Tier-1 international clients and trusted B2B platforms like Make & n8n
  • 📚 Education budget (courses, books, events) + access to our internal course library
  • 🧘‍♀️ 30 days of paid vacation per year
  • ⚖️ Official employment and long-term collaboration
     

Join us if you’re ready to grow with a product that powers some of the most innovative platforms in the SEO and martech space.
Let’s build something great — and have fun doing it.

 

Published 17 June
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