Customer Support Specialist to $500

Location: Remote
Employment Type: Full-Time (40h/week, CET timezone)
 

We are looking for an English-speaking Customer Support Specialist with a strong service mindset and excellent communication skills. You’re the person who leaves customers smiling—whether it’s after a call, a chat, or an email.
 

What you’ll do
As a Customer Support Specialist, you’re the first point of contact for our customers. You handle questions through various channels (phone, chat, email), and provide clear, helpful solutions.

You’ll be fully trained on the subscriptions and services we offer, so you’ll be able to confidently support customers with anything from payments, cancellations, and refunds, to technical questions or trial-related issues.

You’re also comfortable working with CRM systems and digital tools—we’ll show you the ropes during a 2–3 week training session. After that, you’ll know exactly where to find the right information and how to use our systems efficiently.
 

You're not just answering questions. You solve problems, think proactively, and help customers move forward.
 

What we’re looking for

  • Excellent English – both written and spoken;
  • At least 1 year of experience in customer support or a similar service role;
  •  Strong communication skills – you can turn complex issues into clear answers;
  • Strong digital skills – you’re familiar with CRM systems / different Platforms(e.g. Zoho, Olark and Aircall) and can quickly pick up new tools;
  • Detail-oriented and accurate, with a love for following procedures;
  • Problem-solver – you enjoy troubleshooting and finding the best solution;
  •  Quick learner – you’re able to grasp new product and service information with ease;


Practical details

  • Full-time role: Monday to Friday, 9:00–00:00 CET. You’ll work 8-hour shifts as part of a rotating schedule with five other colleagues, with each shift focusing on a specific channel: chat, email, or phone. 
  • You have your own laptop and a stable internet connection
  • You use a noise-canceling headset for clear communication

 

Does this sound interesting? Please apply, we’d be happy to jump on a call to discuss further.

Kindly note that we do not appreciate unsolicited direct messages and are not seeking assistance from recruitment agencies

Published 13 June
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