Account Manager / Customer Success Manager

Digis is looking for an Account Manager / Customer Success Manager to join our remote team.

About the Project:

It is a leading digital agency providing bespoke website design, technology solutions, and dynamic marketing strategies to Luxury Hotel Brands worldwide. We work strategically with hotels, understanding their ambition, and we work with them to maximize their direct booking strategy. Our difference is the combined optimization of Strategic Planning, Technology, and Service across the complete customer journey that powerfully boosts results. Our head office is in Galway, Ireland, with a sales office in London and a development team in Tenerife.

Project Country & Time Zone: Ireland, IST (GMT+1)
Project Age & Stage: Ongoing project
Duration: Long-term
Methodology: Agile and Waterfall (participation in daily stand-ups with the marketing team, cross-team collaboration using Jira)
Tools on the project: Google Analytics, CRM tools (e.g., HubSpot, Salesforce), Microsoft Office, Canva, Umbraco CMS.
The Team: 4 Account Managers, including the Commercial Director

Project Advantages:

• Work with Prestigious Luxury Hotel Brands Worldwide. You’ll manage digital strategies for high-end hospitality clients across Ireland, the UK, and internationally, adding strong industry names to your portfolio.
• Strategic, High-Impact Role (Not Just Admin). You’re not just handling support—you’re leading digital strategy, performance analysis, and campaign planning, influencing real business outcomes for your clients.
• Tight Collaboration with Marketing & Creative Teams. Daily stand-ups with a skilled marketing team and close coordination with visual and tech teams means you’re never siloed and always part of cross-functional success.
• Join a Team That Values Quality — Not Volume Sales. The company emphasizes customer success over aggressive sales quotas. It’s a relationship-focused environment where excellence and insight matter more than pressure.
• Long-term opportunity.

Responsibilities:

• Prepare Monthly Performance Reports for High-Touch Clients.
• Conduct Strategic Planning Calls with Hotel Groups.
• Coordinate Landing Page Design for Summer Offers.
• Align with Marketing Team on Q3 Campaign Messaging.
• Propose Paid Campaigns for Low-Occupancy Periods.
• Collect Feedback from Clients Post-Onboarding.

Requirements:

• At least 3 years of experience in an AM / Customer Success Manager role
• Google Analytics (or equivalent analytics platform): 1+ year of professional experience
• CRM Software (e.g., HubSpot, Salesforce): 2+ years of practical experience
• Understanding of Marketing (Martech)
• English level: High level, involving frequent and extended meetings in English.

Conditions:

• Workload: Full-time
• Location: Any location
• Schedule: Ireland/UK hours (starting 10-11 AM Kyiv time is acceptable).

If you’re interested in this opportunity, please let me know, and I’ll send you more information. I look forward to hearing from you!