Payments and Agents Manager (IGaming)

We are a group of companies that has been operating globally since 2020. We are represented on the market by several sports and casino brands. Over the past year, we have successfully doubled our scale and received the Best Sportsbook Operator award at the SiGMA Awards. We are currently continuing to develop actively and are recruiting for the positions Payments & Agents Manager.
The ideal candidate will have experience in the industry, be organized and motivated, and we guarantee a pleasant atmosphere with opportunities for growth. 

What you need to do:

1. Integration and testing of payment / agency methods:

• Analysis and selection of the most promising payment / agency methods (in terms of conditions, stability of work, popularity among users).
• Maintaining the process of integration / customisation of payment / agency methods (submission of settings to the platform, testing, output of methods in production).

2. Control over the development of agency methods:

• Ensuring correct functioning of agent / payment methods, including their timely activation / deactivation.
• Tracking successful transactions (deposits/withdrawals), analysing failures and deviations.

3) Monitoring of method switching:

• Monitoring the correctness of switches between different payment / agent methods (including within the same PSP/agent).

4. Control of agents on settlements and balances:

• Exercising control over agents' fulfilment of their settlement obligations (withdrawals, receipts of funds).
• Tracking agents' financial performance (balances, balances, reserves) to minimize risks of arrears and failures.
• Interacting with agents to replenish balances, settle debts and negotiate terms.

4. Daily monitoring and reporting:

• Reporting on agent performance, transaction statuses and deviations.
• Identifying and capturing ford or suspicious activity.

5. Interaction with other departments:

•  Works in liaison with finance department and platform tech support, internal support team to ensure smooth operation of payment infrastructure.

What hard skills do you need to have:

• Experience in payments and/or agency networks in the betting or gambling industry, 2 years or more.
• Knowledge of agency methods: understanding of the specifics of working with agents and partners in the payment industry, including calculating commissions, maintaining agency agreements and supporting payment schemes.
• Deep understanding of payment infrastructure: knowledge of the principles of international and local payment systems (Visa, Mastercard, SEPA, etc.).
• Experience in integrating payment providers via API: confident working with documentation, testing, logs and interaction with providers' technical support.
• Skills in analytics of payment operations: ability to work with reports, analyse transactions, process refunds, chargebacks.
• English level B1 or higher.

Additional Requirements: Willingness to be responsive, i.e. be on call after hours and on weekends to promptly resolve emergency situations related to payment processes and agency practices.

What soft skills are needed:

• Communication Skills: Ability to clearly convey information and ideas.
• Problem-Solving: Ability to identify issues, analyze situations, and develop effective solutions.
• Adaptability: Flexibility in responding to changing conditions and willingness to learn new skills.
• Teamwork.
• Time Management.
• Critical Thinking.

What do we offer?

1. Remote work.
2. Flexible working hours.
3. Competitive salary paid on time.
4. Friendly and proactive team.
5. No bureaucracy, unnecessary reports, or calls.
6. 20 days of paid leave, 5 sick leave and holidays are days off.

What are the stages of selection?
Stage 1: interview with a recruiter.
Stage 2: interview with the hiring manager.
Stage 3: job offer!