IT Support Engineer

Our client specializes in building custom Crypto, Web3, and various White-Label Solutions. As the IT Support Engineer, you will be responsible for day-to-day IT support, internal system administration, onboarding/offboarding processes, and desktop troubleshooting for our globally distributed team. The ideal candidate for this role is proactive, tech-savvy, and has strong communication skills with a helpful, people-first attitude.

This is an excellent opportunity for a candidate seeking hands-on experience with a rapidly growing organization. If you are already in the crypto space, or if you want to get in, this could be the opportunity you’ve been waiting for.

Responsibilities

• Provide day-to-day IT support across the organization (hardware, software, networks, systems)
• Monitor and maintain internal systems such as the VPN
• Administer and manage internal system tools, including LastPass, Google Workspace, and our endpoint security software
• Coordinate onboarding/offboarding processes, including device setup and account provisioning
• Troubleshoot account access and device issues; respond to support requests from staff
• Maintain IT documentation and assist with asset tracking
• Support SOC2 evidence and help ensure security protocols are followed
• Participate in IT-related projects and rollout tasks

Requirements:

• Excellent communication skills in English (Upper-Intermediate or higher)
• Strong troubleshooting and interpersonal skills
• Proactive, detail-oriented, and comfortable working independently in a remote environment
• Familiarity with cybersecurity best practices and basic IT documentation

Qualifications

• 1–4 years of experience in IT support, desktop support, or system administration
• Hands-on experience with Google Workspace, SaaS tools, VPNs, and remote troubleshooting
• Understanding of Windows/macOS environments and basic networking concepts
• Bachelor’s degree or diploma in IT, Computer Science, or a related field preferred

This position requires working 40 hours per week aligned with European time zones. 

We thank all those who apply, however, there is a possibility from our side, of not responding to some candidates who do not match the requirements, due to a large number of applicants. Thank you for your understanding.

🎁 We offer:

● Daily support for your technical and personal growth;

● Professional and very friendly team, that is always ready to help and support;

● Medical Insurance;

● Flexible working hours;

● Offices in Ukraine;

● All official holidays;

● Paid vacation and sick leaves;

● Legal services and 24/7 lawyer protection;

● Tax & accounting services;

● The company provides all the necessary equipment;

● Fitness support upon request;

● English classes up to three times a week;

● The company pays up to 50% of the cost of refresher courses for any employee of the company;

● Workstation space;

● Mentoring and Educational Programs;