AI Customer Support Technical Specialist Offline

About the Role:

We are seeking a technically proficient and customer-focused AI Customer Support Specialist to bridge the gap between our clients' needs and our AI technology. In this role you will not only be supporting customers, you will design, implement, and optimize no-code AI Voice Agent Solutions that enhance our clients' experience with our platform while providing exceptional technical customer support.

This role is ideal for someone who thrives in solving complex problems, enjoys building efficient workflows, and can translate technical concepts into practical solutions. You don’t need to be a senior developer, but you must be exceptional at LLM prompting and creating automation solutions that deliver measurable business value, and providing outstanding customer service.

What We’re Looking For:

💡 Tech-Savvy & Curious: You understand webhooks, HTTP requests, APIs, and JSON, and you're eager to learn even more.

🎯 Prompting Pro: You know how to shape prompts to get consistent and helpful outputs from large language models.

🛠 Automation Expert: You’ve used tools like n8n, Zapier, or Make.com to create useful automations and can think through edge cases.

💬 Great Communicator: You’re fluent in English (C1+ preferred) and can clearly explain technical topics to non-technical users.

📈 Customer-Centric: You genuinely care about helping users succeed and thrive on making a difference in their experience.

✍️ Organized & Proactive: You document your work, stay on top of tasks, and seek out opportunities to improve systems.

📚 Quick Learner: New tools don’t scare you. You’re resourceful and self-directed when facing something unfamiliar.

Key Responsibilities:

✅ AI Agent Prompt engineering — Design and refine prompts for LLM-powered voice agents to ensure natural, intelligent conversations that align with client goals.

✅ Design custom automation workflows — Create efficient, scalable solutions using no-code tools similar to Zapier, Make.com, and n8n to integrate our AI platform with clients' existing systems.

✅ Engage with customers — Serve as the primary point of contact for clients, addressing inquiries and resolving issues through video meetings, chat, email, and Slack.

✅ Provide technical assistance — Help users debug and optimize AI agent performance, understand system integrations, and resolve technical blockers.

✅ Collaborate cross-functionally — Work closely with product and engineering teams to relay customer feedback, identify improvement opportunities, and contribute to product development.

✅ Document insights and processes — Maintain detailed records of customer interactions, create comprehensive workflow documentation, and track recurring issues to inform product enhancements.

✅ Develop solution templates — Build reusable templates that address common client needs and can be quickly deployed and customized.

✅ Educate and empower clients — Create and share resources such as guides and tutorials to help customers maximize their experience with Thoughtly’s offerings.
 

Why Join Thoughtly?:

🚀 Fast-growing AI company — Join an industry-changing startup in an exciting AI-driven market.

💡 Innovative Product: Help shape a platform used by companies around the world to automate real phone conversations with AI.

💰 High earning potential — Competitive base salary with opportunities for growth based on performance.

🌍 Global client exposure — Work with businesses across the U.S., Europe, and beyond.

📈 Career growth —We're scaling fast and promote from within. High performers will step into leadership roles.

🛠️ Startup Energy, Real Tech: Work on the cutting edge of voice AI with a team that values clarity, autonomy, and momentum.

🏡 Fully remote — Work from anywhere.

About Thoughtly:

Thoughtly is a U.S.-based AI platform that enables businesses to automate real-time, human-like phone conversations using advanced large language models. Our technology helps companies handle customer interactions 24/7 with fully generative AI agents that reduce costs, increase efficiency, and improve customer experience.

We sell to SMB and mid-market businesses globally, helping them modernize their customer communication through AI-powered voice agents. We’re growing fast and looking for a skilled AI Customer Support Technical Specialist who can streamline processes and enhance customer solutions.

This is a high-impact role with a clear path for career growth, increased earnings, and technical leadership opportunities in a fast-moving AI startup.
 

📝 Ready to Apply?

If you're a technically-minded problem solver who loves helping people and building smart solutions — we’d love to meet you. Apply now and join the team building the future of AI-powered customer service. 🚀