Technical Support Engineer Offline

We are looking for a skilled Technical Support Engineer to join our growing team and provide advanced support for Linux-based systems, container technologies, and cloud environments. This role is remote, but candidates should be based in Europe due to collaboration and time zone requirements.

Key responsibilities:

• Act as the primary point of contact for technical inquiries, resolving customer-reported issues with professionalism and urgency.
• Investigate and resolve complex technical problems related to Linux, containers (Docker, Kubernetes, Podman), and cloud infrastructure.
• Contribute to technical documentation and internal knowledge bases to help streamline future support efforts.
• Partner with engineering and product teams to escalate critical issues, ensuring rapid and thorough resolution.

Requirements:

• 3+ years of experience as a Technical Support Engineer or in a similar technical role.
• Proficient in Linux systems and shell scripting.
• Hands-on experience with container technologies such as Docker, Kubernetes, and Podman.
• Familiarity with at least one major cloud platform (AWS, Azure, GCP); AWS EKS experience is a plus.
• Strong debugging and problem-solving skills.
• Excellent communication and collaboration skills; fluency in English is required.