Service Desk Engineer

The Role

We are looking for a highly motivated Service Desk Engineer to join our team. You will be responsible for providing internal customer support for IT-related issues. Primarily, you will act as a 1st Line Support Engineer, but you may also be assigned more advanced system administration tasks depending on your skills and capabilities.

What You Will Be Doing

• Registering, prioritizing, and documenting incoming questions and service desktickets, and routing the tickets to relevant teams if needed.
• Supporting customers locally in the office and remotely.
• Installing and configuring software on customer equipment.
• Performing routine software and hardware maintenance.
• Working closely with the IT team to resolve any IT-related issues.
• Performing routine access management tasks (password resets, enabling/disablingusers, etc.).
• Performing some system administration tasks (specified additionally, with education provided if needed).
• Providing customers with guidelines and producing user manuals.

What you need for this Position

• Advanced user of Windows, MacOS, and Unix systems.
• Basic understanding of MS Active Directory and computer networking, including DHCP, DNS, and OSI model.
• Eagerness to grow professionally in IT.
• Customer-oriented mindset.
• Accuracy, punctuality, and discipline.

Nice to Have

• Some scripting experience (Bash, PowerShell, Python).
• At least one year of working experience in a similar position.
   

What we offer for your success

• Very warm and friendly working environment and flexible working schedule.
• 20 days off + paid national holidays, and 12 sick days paid by the company per year.
• Medical insurance, and health protection programs (with COVID-19 and dental coverage).
• Continuous professional development and growth opportunities.