Revenue Recovery Ops Architect

🚀 Head of Recovery Ops 

(Full-time · 100 % remote · YC S23 · UA-friendly)

Bored of boiler-plate support?
Join Respaid and flip B2B collections on its head: GPT-powered voice agents start the dance, your killer copy lands the payout, and debtors walk away saying “thanks.” Even Amazon Business trusts us to recover cash without the cringe. Our 30-person crew includes 15 rock-star engineers in Ukraine 🇺🇦—zero bureaucracy, all brains.

⸻

Why you’ll love the ride
• Architect the engine. Design every step that turns overdue invoices into money—no robo-threats, just smart flows and smarter words.
• Automate yourself out of grunt work. Spot a manual loop → spec it → our UA devs ship it.
• Own the scorecard. Recovery %, time-to-close, debtor NPS (we’re >90) are your high scores to beat.
• Fun, not fluff. Async culture, savage memes, Friday demo-roasts—bring your personality.

⸻

What you’ll actually do
• Map and improve the client ↔ Respaid ↔ debtor workflow.
• Craft / A-B email & voice snippets that make CFOs pay and thank you.
• Catch weird edge-cases, answer with empathy, then feed the pattern to ML for next time.
• Team up with devs, growth, and founders to keep the flywheel screaming.

⸻

You’ll crush it if
• English C1+ (Ukrainian bonus points).
• 3-6 yrs in CS / ops / billing where process and words moved real revenue.
• Detail freak, data-curious, allergic to copy-paste.
• Think “why manual?” before “how manual?”

⸻

Hiring process (fast & fair)
1. CEO slides into your DMs with a quick async intro.
2. Paid mini-challenge (1-2 h). We pay for your time—no free labour here.
3. Debrief, vibe check, offer. Whole loop < 1 week if we both click.

⸻

Ready to architect respectful cash-flow machines?
Stop moving tickets—start moving money. Let’s make collections sexy.