Technical Support Engineer L1 Offline

Company Description

We're looking for a motivated Support Engineer to contribute to new and ongoing projects. This is a great opportunity to grow your IT career in a global company, working with industry leaders in AdTech, automotive, IoT, gaming, and more. 

You'll gain practical experience, develop your technical skills, and become part of a supportive, international team. 

Ready for the next step? We’re excited to welcome you! 

PROJECT
We have a few different project opportunities for you: 

• Project for global provider in automotive domain: The company develops intelligent hardware and software for smart vehicles, including digital cockpits and infotainment systems, supporting the transition to connected and autonomous driving. 
• Project for American company in healthcare domain: The client  is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Their mission is to help save more patients’ lives by increasing access to viable donor organs for those who are waiting for an organ transplant. 

• Project for Swedish company in MarTech/AdTech domains: The client provides customer communication and marketing automation tools, enabling multi-channel engagement, campaign management, and personalized messaging. 

   

Job Description

• Respond to incoming technical support requests via ticketing system, email, or chat 
• Monitor system alerts and escalate issues to L2/L3 or relevant teams when necessary 
• Provide initial troubleshooting and resolution for known issues 
• Log and track incidents using the corresponding tools 
• Ensure timely and professional communication with Customers 
• Maintain documentation for support processes and known issues 

• Collaborate with other support engineers and technical teams to ensure issue resolution 

   

Qualifications

• Basic understanding of IT systems, networking, or software troubleshooting 
• Ability to work flexible shifts as part of a 24/7 rotation, including nights and weekends 
• Attention to detail and the ability to follow standard procedures 

• Upper-Intermediate level of English 

   

WOULD BE A PLUS

• Experience in a help desk or support role 
• Familiarity with ticketing systems (e.g., Jira, Zendesk, ServiceNow) 
• Knowledge of Windows/Linux OS fundamentals 

• Understanding of monitoring and alerting tools 

   

PERSONAL PROFILE

• Strong written and verbal communication skills 
• Customer-oriented mindset with a problem-solving attitude