Customer Support Representative (English B2+, 24/7) Offline

We are seeking a Customer Support Specialist to provide excellent service across our editing, admission, design, and coding services. You will troubleshoot issues, respond to inquiries, and guide customers through order/form completion, account changes, etc. If you have strong communication, multitasking skills, and customer service experience, we'd like to hear from you.

Requirements:
➖ Excellent English, written and spoken.
➖ Outstanding written and verbal communication prowess.
➖ Willingness to work with people and help them with issues of varying complexity.
➖ Ability to act in non-standard situations.
➖ Highly organized individual.
➖ Ability to divide your focus between multiple activities or tasks without compromising the quality of work in any of them.

Responsibilities:
✔️ Communicate with customers via various live chat, phone, and email channels.
✔️ Process orders, forms, applications, and requests from customers.
✔️ Keep records of customer interactions, transactions, and feedback, as well as actions taken to resolve their issues.
✔️ Coordinate with the team to ensure customer satisfaction and provide follow-up services as required.
✔️ Participate in training sessions to broaden product knowledge and enhance customer service skills.
✔️ Attracting potential leads to our services.

Would be a plus:
➖ A background in customer support or call center operations
➖ Knowledge of work with G-suite (Google Workspace: Disc/Sheets/Docs)
➖ Experience with any CRM/ATS

Work conditions:
✔️ Remote work
✔️ The probation period is two months
✔️ 2 non-fixed days off per week
✔️ 5 work shifts per week: morning (8.00-16.00), day (14.00-22.00,) and night (22.00-8.00)
✔️ Night shifts are mandatory (approximately two per week/ six-seven per month) with an additional bonus