Junior Technical Support Specialist
If you have fluent English, no fear of hopping on calls with clients, and a technical background, this might be the perfect role for you.
We’re looking for a Junior Technical Support Specialist to join our growing team. This is a great opportunity for someone with a basic technical background who’s eager to grow in a B2B SaaS company and provide thoughtful, efficient support to our global customers.
What You’ll Do:
- Act as the second-line support for incoming customer inquiries via email and Zoom.
- Troubleshoot and resolve user issues by following internal procedures and documentation.
- Escalate complex technical cases to the development team.
- Maintain accurate records of all support activities in our ticketing system.
Collaborate with Customer Success and Product teams to improve documentation and customer experience.
What We’re Looking For:
Requirements:
- Fluent spoken and written English.
- Clear, friendly communication style — especially when explaining technical steps.
- Basic understanding of computer systems, software behavior, and troubleshooting principles.
- Familiarity with ticketing or helpdesk platforms is a plus.
Willingness to learn, ask questions, and follow structured processes.
Preferred:
- 1+ year of experience in customer support, helpdesk, or a related tech support role.
- Exposure to B2B SaaS environments or technical products.
Experience using Zoom or similar tools in a support setting.
What You’ll Gain:
- Direct mentorship and hands-on experience in technical customer support.
- Clear growth path into more senior technical or customer-facing roles.
- Medical insurance.
- A friendly, global team that values your learning and voice.
Participation in team events, knowledge sharing, and company-wide initiatives.
About Streamline:
Streamline is a next-generation supply chain planning platform used by companies across the world. Our software helps distributors and manufacturers forecast demand, optimize inventory, and make smarter planning decisions.