Customer Support Agent

Reply.io is a fast-growing SaaS company helping businesses automate and scale their sales outreach. Our award-winning Customer Care team is known as one of the best in the industry — and now, we’re looking for new talent to join us on this journey!

We’re currently hiring Junior Customer Support Agents who are passionate about helping others, eager to learn, and ready to grow in the fast-paced world of tech and SaaS. If you're looking for a supportive environment to kick off or strengthen your support career — this is your chance.

🎯 What You’ll Do:

• Provide chat- and email-based support to Reply customers
• Help users troubleshoot product issues and guide them through platform functionality
• Collaborate with other team members to ensure fast and high-quality resolutions
• Assist in documenting recurring issues and updating Help Center articles
• Become a product expert and help clients get real value from Reply

🧩 What We’re Looking For:

• 6+ months of experience in a customer support or service role (SaaS experience is a plus, but not required)
• Excellent written English (B2+), with the ability to communicate clearly and empathetically
• Basic understanding of how web-based tools and platforms work
• Willingness to learn fast, ask questions, and take initiative
• A team player who’s organized, responsible, and proactive
• Ability to stay focused and calm in a fast-paced chat environment
   

🕒 Work Schedule (Kyiv time)

We’re currently hiring for the following shifts:

• 16:00–00:00
• 18:00–02:00
   

Please note: These are the shifts we’re actively hiring for, and they are non-flexible at the moment. We kindly ask candidates to consider the late hours carefully before applying — shift changes are not planned in the near future.

🎁 What We Offer:

• Competitive salary for junior-level specialists + bonuses for excellent performance
• A chance to grow with a product that’s loved in the US and globally
• Full onboarding, mentorship, and ongoing training
• Remote work with optional co-working coverage
• Friendly team with zero micromanagement and lots of support
• Sick leaves without limitations
• Clear path for career growth and specialization (support, QA, onboarding, etc.)
• Access to internal training, literature, and knowledge sessions
   

If you're curious, quick-thinking, and care about people — we’d love to meet you.

Apply now and help us build unforgettable support experiences at Reply.